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【内推】【社招】VMware高级技术支持——北京/上海 多人

dreamcatcher
2022/2/24镜像同步0 回复
VMware支持ACVS的高级技术支持。 传统外企,钱没有互联网多,但是WLB。感兴趣的加我微信szl0211 Responsibilities: Respond to customer inquiries, primarily by telephone and e-mail Maintain availability of VMware global support in 7*24 Resolve customer technical issues through diligent research, reproduction, and troubleshooting Work directly with other technical support staff, quality assurance, engineering, sales, marketing, operations, and administration to resolve problems Work with VMware partner to identify issues Document all technical inquiries, develop, and review content for knowledgebase Qualifications Recommended 5+ years of industry experience Bachelor's degree in computer science, information technology, computer programming, or similar. Domain level understanding of Public/Private Cloud Infrastructure & Networking Operational experience with networking (WAN or LAN) and an understanding of network theory Strong knowledge in storage(e.g FC, NFS, iSCSI, SAN) Experience administering Linux systems in a production environment Strong technical writing skills Experience in providing technical support to customers. Fluent in spoken and written English Preferred Qualifications Experience in public cloud(e.g AWS, Azure, Google, Ali) Experience with VMware products: vSphere, vCenter, ESX/ESXi, vSAN, or NSX Networking: Excellent understanding of L2/L3 networking protocols including switching technologies, routing fundamentals, IP subnetting, routing, firewalling, load balancers, VPN and network design Certificate of VMware Certified Professional (VCP) and/or higher. Certificate of CCNP or higher
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