BYR Achieve · 镜像论坛

【社招】【红帽】OpenShift 技术支持工程师 - 粤语

2022/8/29镜像同步0 回复

北京/西安/深圳/上海【团队介绍】该职位所在团队是红帽客户体验和服务部门。通过电话、网站提供技术支持。分析、诊断客户 RHOCP (Red Hat Openshift Container Platform) 环境发生的问题，提供迅速有效解决方案。【岗位需求】要求熟悉 OpenShift 或 K8S、容器技术，有PaaS平台运维和支持经验。中文母语水平，粤语沟通能力，英文书面沟通流利。【如有意向，请发送简历至qihu@redhat.com, 并注明岗位名称】 What you will do Provide technical support to Red Hat's enterprise customers in Greater China markets (China Mainland, Hong Kong, and Taiwan) for hybrid cloud solutions, mainly Red Hat OpenShift Container Platform, via web portal, phone, and chat Diagnose problems, troubleshoot customer issues, and develop solutions to technical issues Maintain a commitment to providing a premium experience for Red Hat's customers Consult and develop relationships with in-house engineers and developers to promote creative solutions and improve customer satisfaction What you will bring Contribute to the global Red Hat knowledge database while working on customer issues Bachelor’s or higher degree in a technical field, preferably in engineering or computer science Fluent language skills in Cantonese; excellent written and verbal communication skills in English 3+ years of experience working as a support or developer for a Platform-as-a-Service (PaaS) provider Experience with Docker, Kubernetes, containers, and Open vSwitch Experience with developer workflows, continuous integration (CI) tools like Jenkins, and the continuous deployment (CD) paradigm Excellent troubleshooting skills; passion for problem-solving and open source technology Ability to communicate clearly and concisely to customers with various levels of technical experience The following are considered a plus: Experience with Linux operating system installation, configuration, upgrades, and maintenance Knowledge of Red Hat Enterprise Linux (RHEL) internals like DNS or RSyslog and networking concepts like TCP/IP Upstream involvement in open source projects and patches submitted for upstream inclusion

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