BYR Achieve · 镜像论坛

【如有意向，请发送简历至qihu@redhat.com并注明岗位名称】 What you will do Act as the direct contact and adviser for customer inquiries and issues with their Cloud Services through our Customer Portal, phone, remote access and chat support tools Deliver exceptional customer experience by using professional communication, applying product knowledge and deep troubleshooting to perform direct actions in cluster environments in order to resolve a variety of issues Perform technical troubleshooting using tools like curl, strace, wireshark, and kernel analysis, to investigate and resolve technical issues with components such as CRI-O, networking, system performance issues, Kubernetes, OpenShift Container Platform, and RESTful API calls. Collaborate with other engineers, internal teams and external parties during the problem resolution process Document diagnostic steps and issue resolution to create reusable solutions for future incidents Manage incident and issue workloads, to ensure that all customer issues are handled and resolved in a timely manner. Candidates are expected to work on a staggered 40-hour week that includes weekends Contribute to regional or global initiatives improving Red Hat’s workflow, service and products What you will bring Clear understanding and experience of Kubernetes based solutions like the Red Hat OpenShift Container Platform and the greater Kubernetes ecosystem Clear understanding of developer workflows, Continuous Integration (Jenkins) and Continuous Deployments paradigms Exceptional analytical troubleshooting skills and ability to form precise action plans for issue remediation, as well as explain technical concepts and provide guidance to customers and internal teams. Ability to operate in complex, highly secure, and highly available environments Practical knowledge of one or more public cloud providers, like Amazon Web Services (AWS), Microsoft Azure and their integration with enterprise customers; recent Public Cloud certification and experience with hyperscaler services like AWS RDS and Azure Postgres is a plus Effective written and verbal communication skills in English is a must; multilingual skills in either Korean, Japanese, Chinese, Spanish is a plus Passion for learning and sharing knowledge Knowledge and experience of any configuration management, API management, monitoring and automation tools (Ansible, 3scale, etc) is a plus Japanese, English skills with Korean being advantage 【如有意向，请发送简历至qihu@redhat.com并注明岗位名称】

【社招】【红帽】OpenShift技术支持 - 日语/韩语（可远程