BYR Achieve · 镜像论坛

【如有意向，请发送简历至qihu@redhat.com】 What you will do Act as the direct contact and adviser for customer inquiries and issues with their Cloud Services through our Customer Portal as well as by phone, and using remote access and chat support tools Quickly be able to analyze issues to identify problem areas and effectively communicate corrective actions and resolutions to customers in a professional and timely manner Deliver an exceptional customer experience by using professional communication, and applying product knowledge and deep troubleshooting to perform direct actions in cluster environments in order to resolve a variety of issues Perform technical troubleshooting using tools like curl, strace, wireshark, and kernel analysis, to investigate and resolve technical issues with components such as CRI-O, networking, system performance issues, Kubernetes, OpenShift Container Platform, and RESTful API calls. Responsible for partnering with internal teams to deliver seamless infrastructure support for Red Hat’s Cloud Services Collaborate with other support engineers, internal teams and external parties during the problem resolution process Record customer interactions including investigation, troubleshooting, and resolution of issues, to document diagnostic steps and issue resolution to create reusable solutions for future incidents Manage incident and issue workloads, to ensure that all customer issues are handled and resolved in a timely manner. Strong work ethic, able to work as part of a team and focus on customers and resolving their issues Candidates are expected to work on a staggered 40-hour week that includes weekends Contribute to regional or global initiatives or projects What you will bring Demonstrate a clear understanding of Infrastructure implementation, Deployment, Administration and Production Support of container technologies and orchestration platforms (cri-o, Kubernetes, OpenShift Container Platform) Demonstrate a clear understanding of developer workflows, Continuous Integration (Jenkins) and Continuous Deployments paradigms Exceptional technical, analytical, and troubleshooting skills and possess an ability to form precise action plans for issue remediation, as well as explain technical concepts and provide guidance to customers and internal teams. Experience working with tools surrounding the Kubernetes ecosystem such as, Prometheus, Grafana, FluentD etc. Experience working with configuration management tools ( Ansible, Terraform etc.) Working knowledge of monitoring and automation tools (Ansible, Splunk, etc.) Proficient scripting and automation skills to convert manual and maintenance functions into fully orchestrated automation are a plus Ability to operate in complex, highly secure, and highly available environments and interact with Site Reliability Engineer domain experts maintaining those environments Adhere to established ITIL practices such as Incident, Change, Problem and Release Management Excellent communication and interpersonal skills with a desire to mentor other members of the support team, as well as share technical knowledge in a helpful and timely fashion Comfortable with logging issues and working with issue tracking tools such as Jira Contribute to standardize and document operational procedures Ability to understand and adopt process, project management techniques, methodologies and best practices Strong sense of initiative and ownership to consistently deliver successful outcomes Practical knowledge of one or more public cloud providers, like Amazon Web Services (AWS), Microsoft Azure and their integration with enterprise customers; recent Public Cloud certification and experience with hyperscaler services like AWS RDS and Azure Postgres is a plus Effective written and verbal communication skills in English is a must; multilingual skills in either Korean, Japanese, Spanish is a plus 【如有意向，请发送简历至qihu@redhat.com】

【社招】【红帽】云平台售后维护工程师 - 韩语/可远程